And I think I am turning into her.....Lately I have discovered that if you write a letter or let someone know you are dissatisfied, sometimes, they will try to make things right. In the last month alone I have: received 10 journal magazines and 6 books from a professional organization I joined this summer. Apparently, all of my mail was delivered to my former place of employment-and it was never forwarded to me. Big surprise there!!contacted membership, and they called me, spoke to me personally, and told me they would re-send everything I had missed-free of charge!!I was pleasantly surprised to receive these goodies. Next time I will pay attention to my mailing address when I sign up for stuff.
I also received a voucher with LUV- Southwest Luv, that is...my airline of choice. After the price of my ticket dropped almost 200.00 when I flew to California last month, I wrote them a letter and, after a 50.00 service charge, I now have a flight to Houston to visit my recently relocated daughter. Hooray!
And I have been living with an insanely drippy coffee pot from Mr. Coffee for a almost a year. The gasket around the top has always leaked..and so, I did a little digital detective work and contacted the company through a third part website-was I surprised when I received a reply saying they would ship me a new decanter!! I received it last night and words cannot express how happy it made me to pour my coffee this morning and not end up with a drippy coffee mess all over my counter!!
So there you have it, ask and you shall receive. Or, if you don't ask, you will never know what the answer would have been. I am batting 1000. And I have ben pleasantly surprised with the corporate responses to my concerns. These three companies, at least, have done the right thing and that has made me a happy girl.
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